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Privacy Policy

Effective date: January 15, 2025

This Privacy Policy describes how SubincLabs ("we," "our," or "us") collects, uses, and protects your personal information when you engage with our software development and consulting services.

We are committed to protecting your privacy and handling your personal information with transparency and respect.

Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number, company name, and job title
  • Project Information: Technical requirements, business objectives, and project specifications
  • Communication Records: Email correspondence, meeting notes, and project discussions
  • Payment Information: Billing address and payment processing data (handled securely through third-party processors)

Information We Collect Automatically

  • Website Analytics: Page views, session duration, and navigation patterns on our website
  • Technical Information: IP address, browser type, and device information for website optimization
  • Communication Metadata: Email timestamps and delivery confirmations for project management

How We Use Your Information

Project Delivery: To understand requirements, communicate progress, deliver services, and provide ongoing support.

Business Operations: To process payments, maintain records, and ensure contractual compliance.

Communication: To respond to inquiries, provide project updates, and maintain professional relationships.

Service Improvement: To enhance our development processes, methodologies, and client experience.

Legal Compliance: To meet tax obligations, contractual requirements, and applicable regulations.

Information Sharing and Disclosure

Service Providers: We may share information with trusted third-party providers who assist with payment processing, cloud hosting, or business operations. These providers are bound by confidentiality agreements.

Legal Requirements: We may disclose information when required by law, court order, or government regulation.

Business Transfers: In the unlikely event of a business sale or merger, client information may be transferred to the new entity under equivalent privacy protections.

Client Consent: We may share information with your explicit consent or as directed by you for project purposes.

No Marketing Sales: We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Data Security and Protection

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit and at rest using modern encryption standards
  • Access Control: Limited access to personal information on a need-to-know basis
  • Secure Infrastructure: Use of reputable cloud providers with enterprise-grade security
  • Regular Updates: Security systems and protocols are regularly reviewed and updated
  • Incident Response: Procedures in place to respond to any potential security incidents

Data Retention

We retain your information for as long as necessary to:

  • Fulfill our contractual obligations and provide ongoing support
  • Maintain business records for tax and legal compliance (typically 7 years)
  • Resolve any disputes or claims related to our services
  • Improve our services and maintain quality standards

You may request deletion of your personal information, subject to our legal and business obligations.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your information in a commonly used format
  • Objection: Object to processing of your information for specific purposes
  • Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided below.

Cookies and Website Analytics

Our website uses minimal cookies and analytics to:

  • Understand how visitors use our website to improve user experience
  • Remember your preferences and settings
  • Ensure website security and prevent fraud

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

International Data Transfers

SubincLabs is based in the United States. If you are located outside the US, your information may be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards are in place for international transfers and comply with applicable data protection regulations including GDPR for EU residents.

Children's Privacy

Our development services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to active clients. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, please contact us:

SubincLabs Privacy Office

Email: privacy@subinclabs.com

General Contact: support@subinclabs.com

We are committed to addressing your privacy concerns promptly and transparently.